Refund policy
Returns & Refunds
We want you to love what you receive. If something isn't right, we'll make it right.
30-Day Return Policy
We offer a 30-day return window from the date you receive your order. To be eligible, your item must be in its original condition — unused, with tags attached, and in its original packaging. Your receipt or proof of purchase is required.
Please note that return shipping costs are the responsibility of the customer.
To start a return, reach out to us through our Contact page and we'll walk you through the process. Items sent back without prior approval will not be accepted.
Sale and promotional items are final sale and not eligible for return.
Custom & Personalized Orders
Because every Furever plushie is handcrafted specifically to look like your dog, custom orders are non-returnable by nature. However — if your plushie doesn't feel right, doesn't match your photo accurately, or arrives damaged, please contact us immediately. We will always work with you to make it right. That's our promise.
Damages & Issues
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos through our Contact page and we'll resolve it quickly — no hassle, no runaround.
Exchanges
The fastest way to exchange an item is to return your original order once approved, then place a new order separately. Reach out through our Contact page and we'll guide you through it.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome within 2 business days. If approved, your refund will be processed to your original payment method within 10 business days. Keep in mind your bank may take additional time to post the credit.
If 15 business days have passed since your refund was approved and you haven't seen it, please reach out through our Contact page.
European Union Orders
Customers shipping to the European Union have the right to cancel or return their order within 14 days of receipt, for any reason, no justification required. Item must be unused, in original condition and packaging, with proof of purchase.
Questions about your order? We're real people who care and we'll always do right by you. 🐾